At Purple Surgical, we understand that choosing the right surgical instruments and solutions is an important decision. To help, we’ve compiled answers to some of the questions we are most often asked by our customers, distributors, and partners.
Here you’ll find useful information about our products, services, manufacturing capabilities, delivery and returns, and how to get in touch with our team. Whether you are a healthcare professional, a procurement specialist, or a distributor, this page is designed to give you quick, straightforward answers.
If you can’t find the information you’re looking for, please don’t hesitate to contact us by phone on 01923 839333 or email us at mail@purplesurgical.com
FAQs
1. What products does Purple Surgical offer?
We design and manufacture single-use surgical instruments and devices, including trocars, laparoscopic tools, staplers, curettes, and other surgical equipment and instruments engineered for precision, safety, and cost‑effectiveness.
2. Where is Purple Surgical based?
Purple Surgical is an independent British manufacturer, offering globally trusted surgical solutions. Our head office is based in Hertfordshire, and our manufacturing facility is based in Somerset. However, we work with business and healthcare professionals around the world, shipping globally.
3. How can I contact Purple Surgical for support or new enquiries?
You can reach us via the Contact Us page, whether it’s product questions, support, or arranging a site visit, our team is ready to help.
4. What manufacturing capabilities does Purple Surgical have?
At Purple Surgical, our 60,000 sq. ft state-of-the-art manufacturing facility in Somerset, UK, is the heart of our operation. It’s here that we bring our innovative, high-quality surgical instruments and devices to life. Our commitment to excellence in British manufacturing drives our operations.
As the UK’s leading manufacturer of single-use laparoscopic instruments, we take pride in producing all our products in-house. British manufacturing allows us to maintain full control over every stage of production, from design and development to assembly and packaging. This agility enables us to respond quickly to the changing needs of healthcare professionals and deliver cost-effective solutions that compete with global market leaders.
5. Can I tour Purple Surgical’s manufacturing facility?
Of course, if you are interested in visiting our manufacturing facility, please contact us to arrange a tour.
6. Where will Purple Surgical ship products and instruments?
We deliver worldwide, offering tailored shipping options and support to ensure timely and reliable delivery to your location.
7. What are your sustainability commitments?
We actively reduce our environmental impact by:
- Using recycled and recyclable packaging materials
- Generating 15% of our electricity via on-site wind and solar power
- Recycling 90% of incoming cardboard, paper, and plastic
- Planting 2,500 trees annually
- Reducing printed materials and switching to digital alternatives
8. When was Purple Surgical founded?
Purple Surgical was founded in 1953, and with over 100 years of experience, we continue to innovate.
9. Who are Purple Surgical’s customers?
Our dedicated team works with more than 450 NHS Trusts and healthcare organisations across the UK. Globally, we partner with over 130 distribution teams, making our products accessible in more than 70 countries.
10. How reliable is order fulfilment at Purple Surgical?
Our facility includes a 2,500‑pallet warehouse and efficient systems to maintain high order accuracy and reliability.
11. What is Purple Surgical’s International delivery and returns policy?
Please read our full international delivery and returns policy for more information.
12. Where can I access product manuals, videos, and technical resources?
We have a range of downloadable documents and datasheets for our surgical instruments in the resources section. We also have videos which explain how our products work in real-life situations.
13. What is Purple Surgical’s UK delivery and returns policy?
Please read our full UK delivery and returns policy for more information.
14. How does Purple Surgical ensure quality and compliance?
We are certified to ISO 13485:2016 and 93/42/EEC Annex II standards. Our quality control processes are rigorous and supported by investments in advanced manufacturing technologies and infrastructure.
15. How do I become a distributor or partner?
If you’re interested in partnering with us, please contact our sales team at mail@purplesurgical.com or call 01923 839333.
